About Shipping
Where do you ship?
We currently ship almost anywhere worldwide, excluding a few remote areas.
How much does shipping cost?
We offer free postal shipping on all purchases with 2 or more items worldwide. If you only order 1 item, we require a small $4.95 shipping fee.
When will I recieve a tracking number?
Once we've reviewed and manufactured your order we'll hand over your package to our shipping carrier within 1-3 business days (Monday - Friday) during normal times* and send you your tracking number.
Usually once you've got your tracking number, it takes 1-3 business days during normal times* for it to become active.
*The end-of-year holiday season period (October till January) is always extremely busy for us. This means that when normally the production would take 1-3 business days, then from October till January, you can expect production time to be 8-13 business days.
When will my order arrive?
Estimated Delivery Time incl. Production (Feb-Oct)*
- USA: 1-2 weeks
- UK: 1-2 weeks
- Europe: 1-2 weeks
- Canada: 1-2 weeks
- Middle East: 2-3 weeks
- Asia: 2-3 weeks
- Australia & NZ: 2 weeks (Australian Post Announcement)
- South America: 5-7 weeks
*The end-of-year holiday season period (October till January) is always extremely busy for us. This means that when normally the production would take 2-4 business days, then from October till January, you can expect production time to be 10-15 business days.
This means, if you are shopping during holidays - you can add an extra 8-12 days to the estimated delivery time for your shipping destination in the list above.
What shipping carriers do you use?
In the U.S we use USPS and for international deliveries we use Yanwen. Once your shipment has arrvied in your country, your local postal carrier (e.g CanadaPost for Canada) will finish the delivery to your address.
About Jewelry Care
How do I take care of my jewelry?
We can create your PawGlitter piece no matter what species or breed. So far we've created beautiful dogs, cats, birds, horses, fishes, humans and even cars.
How do I polish my jewelry?
Use warm water and a bit of mild dish detergent to wash your jewelry items gently, and dry them with a soft cloth.
About PawGlitter
Do you do just dogs Or Cats?
We can create your PawGlitter piece no matter what species or breed. So far we've created beautiful dogs, cats, birds, horses, fishes, humans and even cars.
What sizes are the pendants?
Keychain:
1.2in (3cm) diameter
Necklace:
1in (2.5cm) diameter
Bracelet:
0.75in (2cm) diameter
Do you have a satisfaction guarantee?
We are dedicated to ensuring you're happy with the final product. If you don't like it, please submit a Replacement Request and we'll do our best to evaluate your situation.
If you're unhappy with the engraving specifically, we'll check to see if you submitted a photo that follows our photo guidelines. If you didn't follow our guides I'm afraid it's likely we can't help you. If you did follow the guide and it's clear we missed something, we'll correct it and send you a replacement.
Make sure you provide a clear, high quality photo of your pet taken in good lighting and at eye-level with your subject. We use the exact photo you submit during our design process. If the photo isn't high quality, your design might not be either.